Last updated: 27 septembre 2026
Traduction anglaise fournie à titre indicatif — la version turque prévaut.
How SHERFA orders are shipped and returned. The Distance Sales Agreement contains the full terms.
1. Delivery
- In-stock items ship in 1–3 business days; made-to-order pieces in 7–21 business days.
- All parcels are insured; shipping cost is shown at checkout.
- Delivery never exceeds 30 days.
2. Returns (store items)
- Return within 14 days of delivery without a reason.
- Notify us from your order page or at [email protected]; return shipping is on us.
- Items must be unused, undamaged and in original packaging with the warranty card.
- Refunds are made within 14 days to the original payment method.
3. Non-returnable items
Personalised pieces (studio designs, photo orders, engraved or resized items, keepsakes) and opened pierced earrings cannot be returned; warranty rights remain.
4. Warranty
2-year warranty against manufacturing defects: free repair, replacement, price reduction or refund.
5. Contact
- Company: Muhammed Söker
- Address: Orhangazi Mah. Kurşunlu Sk. No: 20 İç Kapı No: 1, Pendik / İstanbul
- Phone: 0538 469 25 09
- E-mail: [email protected]
- Tax office / no: Tuzla / 33193084854
Muhammed Söker · Orhangazi Mah. Kurşunlu Sk. No: 20 İç Kapı No: 1, Pendik / İstanbul · [email protected]